How many does each cake feed?

The two most common sizes are a 6” and 8” round. A 6” feeds about 8-10 and the 8” feeds about 12-15. 


How much notice do you need? 

The more notice the better! We recommend about two weeks for custom cakes and cupcakes. If you’re unsure please reach out to custom@lukescustomcakes.com 


Do cakes or cupcakes need refrigeration?

No, our cake and cupcakes do not need to be refrigerated unless instructed otherwise. They can be stored at room temperature. 


Is there a way that you could send me a picture of the cake?

Unfortunately, we cannot promise that we will send you a picture of the cake. We do our best to take a picture of most orders, however due to the demand- stopping to take a picture and sending them only slows down production.  


Am I able to stop in and buy a baked good?

Yes! We are open Tuesday- Friday 10:00am to 6:00pm, Saturday 10:00am to 3:00pm, Closed Sunday and Monday. 


How much are your cakes?

The majority of our cakes are priced on an individual basis, we will work with you to figure out what will work best for your budget. 


I sent an email about a custom quote, when will I hear back?

Please be patient as we do our best to respond in a timely manner. With that being said we are a small shop with a limited amount of help, so on the weekends it is nearly impossible to get to emails on top of baking and decorating. 


Do you offer vegan/ Gluten free options?

Unfortunately we do not offer vegan or gluten free options at this time. 

 

Do you delivery?

As of now we are no longer accepting delivers.  

 

What is your Cancellation Policy for Orders?

We order supplies, start custom pieces, and prep ingredients etc as soon as the order is placed. Therefore we need as much lead time as possible to move or cancel an order. Refunds will be given along the following guidelines:

More than 7 days before the date due: 100% refund or store credit

Between 4 and 6 days before the date due: 50% refund or store credit
3 days or less before the date due: 0% refund as the order is in progress.

If requested a refund there will be a 5% service fee withheld.